How is the Healthcare Business Process Outsourcing (BPO) Market Poised for Growth: Trends and Opportunities Through 2034
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What fueled the previous growth in the Healthcare Business Process Outsourcing (BPO) market?
The healthcare business process outsourcing (BPO) market has seen a swift expansion in recent years. The market size is projected to escalate from $321.15 billion in 2024 to $356.65 billion in 2025 with a compound annual growth rate (CAGR) of 11.1%. Factors contributing to this vintage period growth include cost-effectiveness and operational streamlining, escalating need for specialized services, issues related to data security and patient privacy, the transition towards value-based care protocols, and the influences of globalization on healthcare.
What will be the healthcare compliance software market size in the future?
In the coming years, the healthcare business process outsourcing (BPO) market is projected to experience significant expansion, climbing to $554.8 billion by 2029 with a compound annual growth rate (CAGR) of 11.7%. This predicted growth during the forecast period can be linked to improved patient-centric solutions, international growth, multilingual services, demand for remote services following the pandemic, adoption of value-based care models as well as an increased focus on data security. Noteworthy trends during this period include an emphasis on customer experience and patient engagement, tactical partnerships and alliances, global diffusion of healthcare services, the impact of the COVID-19 pandemic, and a transition towards value-based care models.
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What main drivers are fueling expansion in the healthcare business process outsourcing (bpo) market?
The surge in drug developments is predicted to spur the expansion of the healthcare business process outsourcing (BPO) market. This term, drug development, denotes the method of discovering, studying, experimenting, and distributing new drugs or medications for treating, preventing, or managing health conditions. Healthcare BPO organizations are essential in assisting pharmaceutical firms in handling the intricacies of drug development, regulatory adherence, and market admission, culminating in more streamlined and productive drug development procedures. For example, the official website of the Government of Canada reported in 2022 that the pipeline contained over 9,000 new drugs at various clinical development phases, a rise from nearly 8,500 in the preceding year. Hence, the surge in drug developments is facilitating the expansion of the healthcare BPO market. Also, concerns over data breaches are expected to further hasten the growth of the healthcare BPO market. Data breaches are unlawful access, revelations, procurements, or disseminations of sensitive or confidential information. Healthcare BPO service providers employ rigorous data management procedures and security protocols to maintain the privacy and integrity of patient information. For example, in September 2022, the Office for National Statistics, a UK-based government department, claimed that the average worldwide cost per compromised record due to a data breach in 2022 was $164, marking a 1.9% rise from $161 in 2021. Therefore, the proliferation of data threats is propelling the growth of the healthcare business process outsourcing market.
What key areas define the segmentation of the global healthcare business process outsourcing (bpo) market?
The healthcare business process outsourcing (BPO) market covered in this report is segmented –
1) By Service Type: Provider Outsourcing Services, Payer Outsourcing Services, Operational Outsourcing Services, Information Technology Infrastructure Management Services
2) By Provider Service: Revenue Cycle Management, Patient Enrollment, Patient Care
3) By Payer Service: Claims Management, Product Development And Business Acquisition, Member Management, Provider Management, Care Management, Integrated Front-End Services And Back-Office Operations, Billing And Accounts Management Services, Human Resources (HR) Services
4) By Solution: Manufacturing, Research And Development, Non-Clinical Services
5) By End User: Healthcare Providers, Healthcare Payers, Other End-Users
Subsegments:
1) By Provider Outsourcing Services: Medical Billing And Coding, Revenue Cycle Management, Patient Scheduling And Registration, Telehealth Services
2) By Payer Outsourcing Services: Claims Processing, Member Enrollment And Eligibility Verification, Fraud Detection And Prevention, Customer Support Services
3) By Operational Outsourcing Services: Human Resources Outsourcing, Procurement And Supply Chain Management, Facility Management Services, Administrative Support Services
4) By Information Technology Infrastructure Management Services: IT Help Desk Support, Cloud Services Management, Network Management, Data Security And Compliance Services
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Who are the dominant players expanding their reach in the healthcare business process outsourcing (bpo) market?
Major companies operating in the healthcare business process outsourcing (bpo) market report are UnitedHealth Group Incorporated, Accenture PLC, International Business Machines Corporation (IBM), Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, IQVIA Holdings Inc., Quintiles IMS Holdings Inc., HCL Technologies Limited, Infosys Limited, Wipro Limited, DSM Pharma, Sutherland Global Services Inc., Xerox Holdings Corporation, Genpact Limited, Access Healthcare Services Pvt. Ltd., Parexel International Corporation, R1 RCM Inc., NTT Data Corporation, EXLService Holdings Inc., Sykes Enterprises Incorporated, WNS Limited, Firstsource Solutions Limited, Invensis Technologies Pvt. Ltd., Omega Healthcare Investors Inc., Hinduja Global Solutions Limited, Mphasis Limited, GeBBS Healthcare Solutions Inc., Akurate Management Solutions Pvt Ltd., Gevity Consulting Inc., Octopus Tech Solutions Pvt Ltd.
How are evolving market trends shaping healthcare business process outsourcing (bpo) Strategies?
Prominent organizations in the healthcare business process outsourcing (BPO) sector are utilizing artificial intelligence platforms like the AGS AI Platform to increase the productivity and precision of their revenue cycle management (RCM) activities. The AGS AI Platform is an AI-infused tool that aids healthcare institutions in improving their revenue cycle management (RCM) operations. For instance, in September 2022, AGS Health LLC, an analytics-driven, technology-savvy company based in the US, introduced an AI Platform dedicated for comprehensive revenue cycle management (RCM) known as the AGS AI Platform. This platform is formulated to assist healthcare establishments in magnifying the proficiency and precision of their RCM operations. It employs a variety of AI technologies such as machine learning, natural language processing, and predictive analytics to streamline tasks, discover patterns and trends, and provide suggestions. Furthermore, it can enhance the patient experience by slashing wait times, simplifying payment process, and augmenting profitability.
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Which regions are emerging as leaders in the healthcare business process outsourcing (bpo) market?
North America was the largest region in the healthcare business process outsourcing (BPO) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare business process outsourcing (bpo) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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